Baby Gifting at Estella | FAQs, What you need to know

Need to know how quickly we ship your order or if we include gift notes or if we will refund you if you return your order within 30 days?  See below for all of Estella's frequently asked questions.  These FAQs will quickly help you find out how we operate.

Shipping policy

Free Domestic Shipping on orders $50+: We offer free USPS ground shipping on all U.S. orders $50+. Orders are processed before 3pm every weekday that is not a holiday, if placed after 3pm, it will ship on the next business day. So orders placed on a weekday will leave same day, weekend or orders placed on a holiday will ship on the next business day. USPS ground shipments are usually delivered in 3-5 business days. That said, we cannot guarantee these transit times. While we offer USPS shipping, we are independent of them and cannot control their delivery schedule, routine or operations.

Orders less than $50, we offer a flat rate of $5 for USPS ground shipping.

2 Business Day Shipping: We also offer 2 business day shipping for a flat rate of $25.  These orders will NOT be delivered on weekends, they will only be delivered on weekdays. We prioritize these orders and work hard to get pick, pack and ship them as soon as possible.  These orders leave at 3pm EST every weekday.  So if an order is placed before 3pm EST on any business day, it will be shipped the same day, otherwise it will ship the next business day.  Once shipped, allow 2 business days for it to arrive. 

Next Business Day Delivery in NY, NJ & CT. We also offer next day business delivery to recipients in New York, New Jersey & Connecticut.  We prioritize these orders and work hard to pick, pack and ship them as soon as possible.  These orders leave at 3pm EST every weekday.  So if an order is placed before 3pm EST on any weekday. it will be shipped the same day, otherwise it will ship the next business day.  Once shipped, it will arrive on the next business day. 

International Shipping: We ship internationally to most countries.  We offer real time rates for international orders.  All rates are calculated at checkout where we also collect and pre-pay all applicable foreign duties or taxes.  Thus gift & package recipients will not be responsible for any international duties, fees or taxes.  However, please enter the correct shipping address.  Any undelivered items will be abandoned and Estella will not take responsibility for the package, nor will it be liable for the goods.  Kindly provide accurate USPS shipping addresses.

We ship internationally to most countries.  We offer real time rates for international orders.  All rates are calculated at checkout where we also collect and pre-pay all applicable foreign duties or taxes.  Thus gift & package recipients will not be responsible for any international duties, fees or taxes.  However, please enter the correct shipping address.  Any undelivered items will be abandoned and Estella will not take responsibility for the package, nor will it be liable for the goods.  Kindly provide accurate USPS shipping addresses.

3-5 business days for ground shipping; 2 business days for 2 day shipping and next business day for overnight. We ship orders received on weekdays, same day before 3pm. Orders received after 3pm on weekends or on holidays ship the next business day.

Returns and exchanges

We offer 30 day money back guarantee, so if you do not like your order simply return it to us in new, unused condition within 30 days of purchase with proof of purchase

Ship to: Estella Returns, 130 7th Avenue, #231 NY NY 10011

Lost, Stolen or Incorrectly addressed packages

Lost, Stolen or Incorrectly addressed packages: Estella is a small business and will do whatever is possible to offer exceptional, personalized customer service.  That said, we are not the USPS and cannot be responsible for orders with incorrect addresses or orders that are marked as ‘delivered’ by the carrier but are lost or stolen.  We simply cannot afford to provide refunds or replacements for incorrectly addressed, lost or stolen goods.  To avoid this, we recommend you choose 2 day or next day shipping, these shipments are traceable with the carriers.  USPS ground packages, while less expensive, are uninsured and less reliable.